System Operations Support

SysOps Support - We're here when you need us

Any Server, AnywereNo matter where your servers are, you're supported.

Always AvailableDay or Night, Rain or Shine, 24/7/365 support.

KnowledgeableNo scripted call centers, just real people with real answers.

Unlimited ServersSupport all your servers and only pay for the time you use.

What is SysOps Support?

Why Vivio "SysOps Support"?

  • Knowledgeable Technicians

    Vivio refuses to use scripted call centers. Instead, our technicians are all US-based with the knowledge and expertise to actually be helpful with just about any problem you may encounter.

  • Support that Scales

    Save money and control costs by paying for support only when you need it. No complicated contracts. No long-term committments. You have complete control and are always supported.

  • Support for Any Server, Anywhere

    With Vivio SysOps Support, your servers will be supported, no matter where they are. Get support for AWS, Azure, or any other Hosting Provider with Vivio SysOps Support.

SysOps Support also improves Monitoring: See How

You are Always Supported

How SysOps Support Works

SysOps Support is available to anyone for any server located in any data center. If you have servers with Vivio and you need help for something that is not covered by our Self-Service Support, you can always choose to get help under SysOps Support. If you use SysOps Support regularly, Vivio offers a SysOps Support subscription. This subscription includes two hours of support per month at a highly reduced rate, as well as an additional discount if you need more than the two hours that are included in the subscription. You can see the differences in the cost of SysOps Support with and without the subscription below:

Non-Subscriber Standard Rate:

Hours Included Each Month Monthly Cost Additional Hours
0 Free $100.00 / Hour

SysOps Support Subscribers:

Hours Included Each Month Monthly Cost Additional Hours
2 $50.00 ($25/hr) $50.00 / Hour

3rd-Party Servers & Clouds

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Support Task 3rd-Party Controlled Requires SysOps
Server Hardware Maintenance  
Network Performance and Uptime  
Access to Control Panel  
Remote Access Availability  
Security Updates & Patches  
Core OS Configuration  
System Service Configuration  
Firewall Configuration  
Control Panel Install & Configuration  
Compromise Forensics & Treatment  
PCI Compliance Assistance  
HIPAA Compliance Assistance  
3rd-Party Software Support  

Any Server, Anywhere

SysOps Support can be used with any server, anywhere, including 3rd-party clouds like AWS, Azure, Digital Ocean, or even your own private cloud. While there may be some aspects of 3rd-party services that we won't be able to help with due to lack of access, we'll do everything in our power to help get the issue resolved.

Vivio Servers & Clouds

IaaS Maintained by Vivio

When you use SysOps Support with Vivio Infrastructure as a Service (IaaS - the hardware and networking), many aspects of your service maintenance are included with your service. The table here shows what's included and what is not. As with any hosting service, you remain ultimately responsible for your service, but Vivio will always be available to help should you need it.

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Support Task Included w/Service Requires SysOps
Server Hardware Maintenance  
Network Performance and Uptime  
Vivio Portal Access and Use  
Remote Access Availability  
Security Updates and Patches
Full Server Backups Nice!  
Custom Backup Policy Nice!
Backup Restorations Nice!
Firewall Configuration & Support
Client-Initiated Software  
SSL Certificate Configuration  
Internet or Computer Training  
Email and FTP Client Configuration  
Custom DNS Zone Files  
Client-Controlled Vector Compromises  

Vivio Website Hosting

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Support Task Included w/Service Requires SysOps
Server Hardware Maintenance  
Network Performance and Uptime  
Vivio Portal Access and Use  
Access to Control Panel  
SSH Performance and Uptime  
Security Updates and Patches Nice!
AntiVirus and Malware Scanning Nice!  
Full Site Backups Nice!  
MySQL Access and Functionality  
Client-Initiated Software  
SSL Certificate Configuration  
Internet or Computer Training  
Email and FTP Client Configuration  
Custom DNS Zone Files  
Client-Controlled Vector Compromises  

Fast, Simple, & Supported

Website hosting on shared servers is the simplest form of hosting there is, as Vivio handles the majority of the server management by default and you simply need to take care of your site and data. The table here demonstrates how Vivio supports various aspects of your Website Hosting service.

Not sure where to get started? Let us help! Contact Us