Managed Support

We're here when you need us

KnowledgeableNo call centers, just real technicians with real answers.

Always AvailableDay or Night, Rain or Shine, 24/7/365 support.

Call or EmailReach out via phone or email, we're here for you.

Professional & FriendlyProblems are frustrating. Getting help isn't.

What is managed support?

Why Vivio "Managed Support"?

  • Knowledgeable Technicians

    Vivio refuses to use scripted call centers. Instead, our technicians are all US-based with the knowledge and expertise to actually be helpful with just about any problem you may encounter.

  • Ultra-Low-Cost

    At a cost of $35/mo for an unlimited number of hours of Managed Support - far less than any comparable service from any other hosting company - Vivio's goal is clear: to help you succeed.

  • A Symbiotic Relationship

    Hosting is a symbiotic relationship; when you succeed and grow, so do we. Experience the difference of working with a hosting company that's committed to your success.

  • Active Monitoring

    Combine Vivio's "Monitoring By Default" policy with Vivio Managed Support and rest assured your systems will be constantly monitored and maintained by experts.

Managed Support also improves Monitoring: See How

Includes Sophos Endpoint Protection

More than antivirus, it's complete server security.
Sophos Macbook Video Underlay
Vivio is a Sophos Partner

Vivio's partnership with Sophos enables us to provide exceptional security to your servers backed by our amazing Managed Support. In a world teeming with online threats, we've got your back.

  • Enterprise Antivirus
  • Intrusion Prevention System
  • Easy-to-Use Console
  • Backed by Vivio Support

Security Made Simple

Endpoint Security Antivirus

Simple Objects

Support Comparison

Hovering over an item will usually provide you with a more detailed description.

  Fundamental Managed Extended
Available 24/7/365  
Fully Managed Network Infrastructure  
Fully Managed Hardware  
Fully Managed Data Centers  
Install & Configure Initial System  
100% Uptime SLA  
Backup Included?  
Restorations Included?  
Monitoring Included?  
Core Operating System Updates & Patches  
Firewall Configuration & Support  
Control Panel Installation & Support  
Core Operating System Configuration & Support    
Endpoint Security & Antivirus  
System Compromise Forensics & Treatment    
PCI Compliance Vulnerability Report Assistance    
System Service Configuration & Support    
Best-Effort 3rd-Party Software Support    
3rd-Party Hardware Installation & Support    
3rd-Party Server Management    

Covered under "managed support"

The following is a list of many of the kinds of tasks we perform under managed support and applies to any piece of software that is included by default, or offered as an add-on during the order process. If you need help in an area that isn't mentioned here, just let us know, and we'll see what we can do to help.

Operating System
  • Manual patches from official repo
  • Configure scheduled patches
  • Configure user permissions
  • Configure RDP (windows)
  • Configure SSH (linux)
  • Performance Diagnostics and Reporting
Security
  • Local firewall configuration
  • System compromise forensics and treatment
  • Install and configure Sophos Endpoint Protection (add-on)
  • Install and configure Sophos Unified Threat Management (add-on)
  • Install and configure Comodo WAF (apache)
  • Install and configure load balancers (add-on)
  • PCI Compliance Vulnerability Report Assistance
Web Server
  • Install and configure IIS (windows)
  • Install and configure Apache (linux)
  • Install and configure new sites
  • Install and configure asp.net (iis)
  • Install and configure php, ruby, & python
  • Install and configure a JVM, Tomcat, Lucee, & Adobe Coldfusion
  • Install and configure common modules
FTP Server
  • Install and configure Filezilla Server (windows)
  • Configure control panel supported FTP server
  • Install and configure SFTP (requires ssl certificate)
Email Server
  • Configure control panel supported email server
  • Create and configure new users/mailboxes
  • Configure and update spamassassin
  • Configure and update clamav
  • Configure server-specific features (smartermail)
  • Assist with end-user account connections
Database Server
  • Install and configure DB server & settings
  • Create and configure DB user & permissions
  • MySQL performance tuning
  • MySQL database cluster configuration (m/m & m/s)
DNS Server
  • Create and configure default DNS Zone
  • Create and configure custom DNS records (at user request)
  • Configure DNS Server permissions
Backup Server
  • Create and configure backup policies
  • Perform on-request restorations
  • Identify and correct backup client issues

* Third-party software (software that was not included on your account by default) is not covered under Managed Support. Please review Extended Support if you require support for uncommon software.

What is covered by managed support?
Not sure where to get started? Let us help! Contact Us