Even if you're comfortable with managing your own server and services with a Root Account, sometimes problems occur that require personal attention that you are not able to perform without physical access to the machine that you are on. In times like these, Vivio Root Support can help. Root Support is intended to provide you with the kind of support that you need in order to be able to manage your server properly - even if you're on a Root Account.

Some of the tasks included in Root Support are as follows:

• Server Reboots
• Server Consultation (Email Only*)
• Verifying Cable Connections
• Watching and Reporting Indicator Lights and/or Console Information
• Power Cycling of Physical Equipment
• Primary and Secondary DNS entries in Vivio DNS Servers
• Assistance in Diagnosing Hardware or OS Failures
• Additional Tasks as Needed...

*Email support provided by Root Support is not intended for use with basic support issues. Email support is ONLY intended for use in unusual circumstances where hosting account clients seek expert advice on complicated support situations. If you require assistance with basic support questions, please review our Managed Support offerings. Managed Support is extremely affordable and is made to cator to basic support tasks that let you focus on building your business rather then managing your hosting account.