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Privacy Policy
Your privacy is important to us. We want you to feel comfortable
using Vivio Technologies services. Because we gather certain types
of information about the users of Vivio Technologies's services,
we feel you should fully understand what information we gather
and how we use that information. Vivio Technologies employees
are required to familiarize themselves with this privacy policy
as a condition of their employment, and any employee violating
the policy is subject to disciplinary action.
What Information Does Vivio Technologies Gather?
When you register for a Vivio Technologies account, Vivio Technologies
obtains contact information, such as your name, address, and phone
number, as well as payment information, such as your credit card
number. When you use Vivio Technologies's service, our systems
record information about your session, such as the dates and times
of use, and the specific Internet address assigned to you. Vivio
Technologies also tracks requests you make for information on
Vivio Technologies's products and services, and responses you
provide to Vivio Technologies surveys. Finally, Vivio Technologies
keeps records of your payment history and communications you have
with Vivio Technologies's support team. Except in extraordinary
circumstances (when we receive a court order, to protect the company's
rights or property, or in emergencies where someone's safety is
at risk), Vivio Technologies does not keep track of what sites
you visit when you are using the service.
What Does Vivio Technologies Do With This Information?
Vivio Technologies uses the information it gathers in order to
provide you with the best online experience possible. As you might
expect, contact information is used to contact you concerning
your account and our company. Payment information is used to validate
your identity and to bill you for the services and products you
order. Information on your online sessions is used to allocate
system resources and to ensure compliance with Vivio Technologies's
Acceptable Use Policies (AUPs). Information on your communications
with Vivio Technologies's support team is used to address the
issues raised by your communications. In addition, Vivio Technologies
regularly sends out mailings regarding the operation of its service
and other goods and services that it believes may be of interest
to you. You may request that Vivio Technologies not send you mailings
relating to other goods and services at the URLs listed in this
section or send an e-mail to privacy@viviotech.net.
Vivio Technologies reserves the right, however, to send bulletins
and other important information regarding the service at its discretion.
Does Vivio Technologies Share Subscriber Information With
Third Parties?
Vivio Technologies will not share or disclose information regarding
its subscribers except (i) when we receive legal process such
as a court order; (ii) when reasonably necessary to protect the
company's rights or property; or (iii) in emergencies where someone's
safety is at risk.
You should be aware, however, that any information that you disclose
in a public space such as a chat room, bulletin board, or personal
Web site, Vivio Technologies's DNR domain registration is freely
available to anyone else visiting that space. Vivio Technologies
cannot safeguard any personally identifiable information you disclose
in these locations, nor can it ensure that information you voluntarily
supply to third parties remains private. Please review the privacy
policies of third party sites you frequent to ensure that your
privacy preferences are respected.
How Can I Correct or Update the Information?
To request a copy of the contact Vivio Technologies has on your
account, send an e-mail request to privacy@viviotech.net.
You may correct that information as appropriate by returning a
message to the same address. Please keep in mind that under Vivio
Technologies's Acceptable Use Policies (AUPs), subscribers are
required to provide Vivio Technologies with current contact and
billing information. Vivio Technologies may require a copy of
a government issued form of identification before disclosing billing
information or before making changes to the billing or contact
information on an account.
What Happens to the Information if I Leave Vivio Technologies?
If you ever leave Vivio Technologies, Vivio Technologies will
normally delete your personally identifiable account information
twelve months after the account is cancelled, unless we are under
a legal obligation to retain it. We preserve account information
for this short period of time in the event you wish to reactivate
your account and retain your previous e-mail address. However,
in the event of any accounting irregularities, Vivio Technologies
reserves the right to retain your contact and billing information
as necessary to resolve the matter.
Changes to This Policy and Questions About Privacy
Vivio Technologies reserves the right to make changes to this
policy. Those changes will become effective 30 days after notice
of them is posted here. If you have any questions about this privacy
policy, please send them via e-mail to privacy@viviotech.net.
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